We all can recall a time that a partner, family member, friend, or colleague gave us some well-intended feedback that seemed to really hurt. Most of the time, the intention of feedback is to convey a perception others have of us. In many cases, it is a direct or indirect request for us to change our behaviour. Research points out just how powerful both positive and negative feedback can be.
New research about the neurobiology of feedback gives us important clues about why feedback sometimes can do more harm than good, how much positive-to-negative feedback we receive becomes the “tipping point” to the discomfort we feel, and how we can frame information to others in a way to possibly minimise defensiveness.
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